We respect the privacy of our customers. This official Privacy and Security Statement is designed to help you understand what information we gather and how we use it. In our ongoing effort to improve the services and features we provide to our customers, we will continue to implement new technologies from time to time. As a result, this policy is subject to change without prior notice. We encourage you to review our privacy policy periodically.

Online Privacy - The information we gather

The type of information we gather online falls into five general categories:

• Aggregate Site Usage Information
• Online Order Information
• Click-Stream Data
• Subscription Preferences

Aggregate Site Usage Information

We collect and store information about the pages viewed by all of our website visitors. We then use this data in aggregate form to identify overall visitor behavior patterns. Our goal in using this information is to improve our site by making it more responsive to the needs and preferences of our users.

Our Web servers automatically collect information about each visitor who requests our Web pages, including your computer's internet protocol (IP) address. This IP address allows us to identify your computer on the internet so that the Web content you request from us can be sent to you.

From time to time, we may provide portions of this aggregate site behavior information to vendors, consultants, potential advertisers or news agencies. We typically do this in order to demonstrate the amount of interest in our sites and/or to plan for technical infrastructure improvements.

Online Order Information

If you choose to purchase products from our website, we require the following information in order to fulfill your order:

• Name
• Contact phone Number(s)
• Address
• E-mail address
• Credit Card account information

We use this information to process your order and to make sure that it is delivered to you. Aggregated order information is also used to track and analyze overall shopping trends, which allows us to improve product offerings and services to its members and customers.

We request an e-mail address during the order process so that we can send an e-mail confirmation message acknowledging the receipt of your order. This message contains your name, address, the list of items you purchased, an order reference number, a confirmation of your shipping method, and the total amount of items requested. Please note that this confirmation e-mail does NOT contain your credit card number.

Click-Stream Data

In order to register on—or purchase products from our website, your browser must be set to accept "cookies." A cookie is a small piece of data housed in a text file or folder on your computer's hard drive that helps us recognize you when you visit our sites. We use cookies to help us remember things such as the following: (1) the profile facts you tell us about yourself, (2) your specified areas of interest on our sites, (3) the items you've placed in your shopping basket, and/or (4) the pages you visit as you shop.

The only personal information our cookie can contain is information that you supply yourself. Our cookies cannot read data from other parts of your computer. If you would like more technical information about how cookies work, take a look at http://www.cookiecentral.com.

As stated above, you must enable cookies on your Web browser for iwantarack.com to function correctly. If you are concerned about information contained in your iwantarack.com cookie, you may delete the file(s) at the end of each browser session. View your browser's help file for more information on cookies.

Click-stream data is information that describes the page-by-page paths you take as you browse through our websites. Using cookies, we track and store this information to help us positively customize your shopping experience. We may use click-stream data in the aggregate to provide improved services to groups of shoppers who behave similarly. We may also use it on an individual basis to improve your specific shopping experience. For example, if during a visit to iwantarack.com you read an online article about how to choose the right tent, we may during a subsequent visit present you with a how-to article on cleaning your tent or point you toward a new product related to tent repair.

Subscription Preferences

When you visit our website you receive an opportunity to sign up for our e-mail newsletter services. These newsletters will be sent to you only if you choose to place your name on our mailing list. In order to deliver these newsletters, we may need to supply your name and e-mail address to specific service providers who distribute content for us. We also use third-party companies to authenticate and validate the information provided by our shoppers to make sure our content arrives successfully. We have legally binding agreements with these third-party service providers that prohibit them from using your information for any purpose other than what we instruct them to do with it. Therefore, if you sign up for any of our e-mail newsletters, you do not need to worry about receiving unsolicited e-mails from other companies as a result of us releasing your information.

Please note: In order to process your purchases, we may still send you a confirmation e-mail, or we may contact you by mail or telephone if we have questions about your order.

Online Security Statement

We understand that many consumers are concerned about Internet security. We employs industry-leading technologies to store sensitive information and protect it while in transit over the Internet. The following Security Statement describes the technologies we use and provides additional details about how we handle sensitive data like credit card information. We want you to be able to shop on our website with complete confidence. If for any reason you feel uncomfortable shopping with us online we invite you call us and order by phone: 1-203-888-2532, Mon. through Sun., 6 a.m. through 12 p.m. Eastern Standard Time.

The transmission Of Sensitive Data

We work hard to protect the information that you send to us while it is en route to and from our sites. To provide secure transmission, we employ Secure Sockets Layer technology (SSL) on those pages that involve sensitive information such as credit card numbers. SSL, which is supported by a vast majority of Internet browsers available today, is the most commonly employed method of secure, encrypted communication used on the Internet.

We have also obtained Verisign™ digital security certificates for all of our websites. Verisign™ is an independent third party that authenticates the identity of others on the Internet. By registering with Verisign™, we provide you a method of independently authenticating that the entity you are dealing with over the Internet is actually iwantarack.com.

What Happens To My Information After We Receive It?

SSL protects information en route to us. Verisign™ certificate technology helps ensure that iwantarack.com is the actual recipient of this information. But we don't stop there—we also work very hard to make sure the information you send us is stored and managed securely once we receive it. All data collected is stored on site and is protected by multiple levels of data and structural security. This information is only accessible to Recreational Equipment, Inc. and trusted, contracted third-party service providers.